SOFTWARE & CONNECTION INTERN
SCOPO PRIMARIO E OBIETTIVO GENERALE DEL RUOLO:
Support fully customers in all software issues and achieve satisfactory results in promoting services and placing orders by phone for these services
- Serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Facilitating and coordinating Vilink installations and promoting directly from the call centre.
- Cooperating with training department in order to define a target of new potential customers.
- Providing support on the field for software and server installation and connection.
- Contribute to maintain/improve the bioMérieux website
FORMAZIONE, ESPERIENZE E COMPETENZE RICHIESTE PER IL RUOLO:
- Bachelor Degree in Electronic/Informatics Engineering
- Master of Science in Biomedical/Informatics Engineering (desired).
- Competenze e Qualifiche:
- Customer Orientation
- Ability to interact with customers and to promote services/solutions.
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